A hosted dialer is a web-based telephone dialer that uses Software as a Service (SaaS) technology. Unlike a hard dialer, which functions by connecting a computer to other hardware, a hosted dialer requires only a computer and a stable internet connection.
Hosted dialer services will greatly automate your business and help you maximize employee efficiency. Simple, yet time-consuming tasks such as dialing telephone numbers are handled by the dialer software, allowing employees to focus more of their time and energy on service delivery.
Who Needs a Hosted Dialer?
If your company relies heavily on telephone calls or utilizes telemarketing as a primary sales channel, then a hosted dialer system would serve you well. These systems can be configured to meet a particular business’ specific needs. At a call center, for instance, call settings may be customized for each individual call agent using a web-based interface before the agent’s shift begins. The agent can then simply log on to a website and follow the instructions provided. The dialer executes most of the tedious tasks of finding numbers and dialing, and the call agent can concentrate fully on the conversation with the customer on the other end of the line.
As a business owner you do not have to fork out extra cash to pay for hosted predictive dialer software and licenses when using a hosted dialer. Hardware and software costs are in the domain of the hosted dialer service provider. Business owners can invest in remotely located employees at a hosted call center, as long as they have access to the dialer service. This model makes it possible of companies of all sizes to have a virtual sales force working efficiently to contact potential customers with their products and services.
Hosted Dialer Services Are Great for Businesses of All Sizes
Initially, hosted dialer services were utilized primarily by small businesses, but many larger companies are beginning to adopt the service. Recent advances made in Voice over Internet Protocol (VoIP) and Interactive Voice Response (IVR) technologies, predictive dialing, and auto dialer services have greatly reduced costs, making these solutions cost-effective to businesses of all sizes. This technology has also leveled the playing field so that any business can implement telemarketing strategies into their marketing campaigns quickly and seamlessly.
Many providers also host clients on a common server with other clients, further reducing the service’s cost. In some cases, this may lead to your lines being crossed with other clients, and if the server crashes, then your business is unreachable until it can be rebooted. Other than these hardware concerns, this kind of dialer can lead to an explosion in sales at a low cost. With the software handling the dialing, a sales staff can operate more efficiently. Sales agents can focus on their sales strategies; managers can focus on effectively running the sales floor; and new agents can be more quickly and easily trained.
Hosted dialer systems are vital tools that can breathe new life into your business by boosting sales and streamlining employee efficiency. For any business that relies on telemarketing and phone sales as a means of generating more business, a hosted dialer system is certain to increase productivity and revenues.