A power dialer, also known as a progressive dialer, allows one call to be placed after another in a quick succession through the use of a phone system. Power dialers work best along with a phone and computer and once configured, the power dialer will dial a number repeatedly until the call gets through. These systems are widely used in call centers, because it allows the call center personnel to be on the phone with a customer while contacting other customers at the same time. One common difference between a power dialer and auto dialer is that a power dialer has the ability to store frequently dialed prospects in its memory. This history can be conveniently brought up when calling the same client in the future. The power dialer is sometimes marketed as an alternative to predictive dialers, although each type of dialer has its place in the telemarketing business.
Another distinguishing feature of a power dialer is its built in speaker that allows for hands-free calling. It has been touted as one of the smartest dialing systems available due to the fact that it is able to dial at whatever speed the user desires.
Advantages of a Power Dialer
- Increased Sales – The system’s ability to store clients’ personal preferences and details allows for the customers to receive a personalized call that is known to encourage sales.
- Time Savings – The system’s ability to store clients’ history allows for a quicker turn around time. For example, when a customer places a repeat order the system will recall the clients’ previous order details to place the order and will quickly advance to the next client.
- Increased Productivity – Power dialers make it possible for a smooth progressions from one call to another, because a new call can be made before the last one is even disconnected
- Automated Messages – When a voicemail is reached, the units can be used to leave a prerecorded message and user can proceed to the next call without the need to wait until the message is delivered in full.
Characteristics of a Good Power Dialer
- Leads Selection – Potential leads are automatically sorted into the system by a predetermined set of criteria so agents are not wasting time to sort the list of phone numbers that they need to call.
- New Leads Selection – Whenever there are any new leads, they will be queue up at the top of the dial list. These new leads would then be the ones to dial when an agent hit the Next Call button.
- One Click Voicemail – The system is able to store an assortment of prerecorded messages that are ready to be left onto an answering machine by a click of a button. The agent then does not have to wait for the voicemail to finish but can directly move on to the next call.
- Syncs with the Incoming Module – Power dialer syncs between incoming and outgoing calling and display them in the same screen. Therefore agents can be aware when to make outgoing calls in between the incoming calls.
- Record and Monitor Calls – The system offers the ability to record or to listen in to any call live.
- One Click Emailing and Faxing – Agents can email or fax a template instantly to a client during or after a call.
- Schedule Callbacks – Agents can schedule a time to call the lead back. Right away, the system will put the lead back into the queue list to be called at the scheduled time.
- Transfer Calls – An agent can transfer any call to another agent or any phone number.
As you can see, power dialers are extremely powerful tools for any business enterprise. Their vast features as sure to increase productivity, efficiency, and profits for any business that is savvy enough to implement a power dialer into their business process.